Middlewich, England
Not resolved
2.6
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Staff
Website
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I recently bought a Bixler 3 electric motor glider from Hobbyking.It looked fine out of the box and I tried to fly it.

I could not control it and had a light crash. As it hit the ground I saw a section of the nose fly up in the air. I have never seen that happen before. When I inspected the plane I saw that several parts had just come unstuck and fallen off.

Close inspection showed that very little glue had been applied - just a few spots here and there. The plane was extremely fragile as a result. I discussed it at length with customer support. They rejected my claim saying that they would not honour a warranty after a crash.

This policy means they can ship a product with serious faults (as long as they are not visible) and deny responsibility. I asked to be referred to higher management and they refused. I am sure I would have enough evidence to sue them for breach of contract - not supplying a product fit for purpose. I asked where I could sue them and where they are located.

They would not tell me. They have cheated me and I have no way of getting justice.

This is an appalling way to do business.There is no way of lodging a complaint.

This reviewer shared experience about "no way of lodging a complaint. stone-wall customer service." and wants this business to offer any options to resolve the issue as the author lost $100. The author is overall dissatisfied with Hobbyking and uploaded a picture. The most disappointing about hobbyking bix3 trainer from Hobbyking was customer service is a joke , but reviewer liked other products have been fine. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

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